Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice
  • Terms and Conditions :

    By accessing, using, or viewing the Altawie Inc Website (the "Site") or any of its services, functions or contents, You agree to each of the following terms, conditions and notices which govern Your of use of the Site and Your purchase of products and services on the Site.

    user feedback

    You agree that all ideas, comments, suggestions or other information that You provide to Altawie Co regarding the Site or products and services provided on the Site (the "Feedback") shall be Altawie. Co property, and may be used by Altawie Co on a non-confidential and unrestricted basis, without compensation to You.

    monitoring

    You agree that Altawie Inc has no obligation to, but may monitor and review information You transmit over the Site. You agree that Altawie Inc may censor, edit, remove or prohibit the transmission or receipt of any information that Altawie Inc deems inappropriate or in violation of these terms and conditions, and use any such information as necessary to provide the Site and to protect the rights of Altawie Inc. You agree that Altawie Inc may also monitor and review stored information without restriction. You hereby acknowledge and consent to such monitoring and reviewing.

    linked web sites

    This Site includes links to other web sites. Altawie Inc provides such links solely as a convenience to You and for informational purposes only.Altawie Inc has not reviewed all of the information on these other web sites. The inclusion of these links in no way indicates Altawie's Inc endorsement, support or approval of the content, advertising, products, services, policies or other materials on or available from such web sites. NeitherAltawie Inc , nor any other providers of products or services related to this Site, shall be responsible for the content of any other web sites and make no representation or warranty regarding any other web sites or the contents or materials on such web sites. If You decide to access other web sites, You do so at Your own risk. Other web sites may include links to the Site. The inclusion of such links does not indicate the other web site's endorsement, support or approval of the content, advertising, products, services, policies or other materials on or available from the Site.



  • Copyright
  • advertising disclosure, accuracy

    Product descriptions posted on our product pages are the representations of our suppliers. The Site may contain technical inaccuracies or typographical errors or omissions. Altawie Inc is not responsible for typographical, pricing, product information, advertising or shipping errors. Advertised prices and available quantities are subject to change without notice. Altawie Inc reserves the right to make changes, corrections and/or improvements to the Site, and to the products and programs described in such information, at any time without notice.

    mis-communications

    Altawie Inc and any other providers of products or services on the Site are not responsible for communication malfunctions, failures, or difficulties, or lost, stolen, or misdirected, transmissions, messages or entries, or the security of any such communications. Further, Altawie Inc and any other providers of products or services related to this Site are not responsible for incorrect or inaccurate entry information, whether caused by You or by any of the equipment or programming associated with the Site, or by any technical or human error that may occur in the processing of any information related to the Site.

    All content appearing on www.altawie.com is the property of:


    Altawie INC
    INC
    Copyright © 1989-2017 Altawie. All rights reserved.  Copyright © 1989-2017 Altawie. All rights reserved.



  • Trademarks
  • proprietary rights

    This Site contains and references trademarks, patents, trade secrets, technologies, products, processes or other proprietary rights of Altawie Co  and other parties. No license or right to or in any such trademarks, patents, trade secrets, technologies, products, processes and other proprietary rights of Altawie INC and other parties is granted to or conferred upon You. Reproduction or storage of materials obtained from this Site is subject to the U.S. Copyright Act of 1976, Title 17 U.S.C. No material from the Site may be reproduced, distributed, posted, displayed, uploaded or transmitted. The use of any material from the Site on any other internet, intranet, web or other site or computer environment is prohibited. You may not utilize framing techniques to frame any Altawie INC trademarks, logos, or other proprietary information (including images and text). You may not use any meta tags or any other "hidden text" utilizing our name, trademarks or other proprietary information.

     



  • Use Of Site
  • The Site is to be used by You for Your personal use only. Commercial uses of this Site are strictly prohibited unless prior written consent from Altawie Co, www.altawie.com  has been granted. You agree that You will not use any robot, spider, other automatic device or manual process to monitor or copy the Site or any contents or information contained therein, unless You obtain prior express written consent from altawie. You agree that You will not through any means interfere or attempt to interfere with the proper functioning of the Site. You agree that You will not provide to Altawie or to this Site: (i) any viruses, worms, time bombs, and/or other computer programming routines that are intended to damage, detrimentally interfere with, intercept or expropriate any system, data or information; and (ii) any content that may create liability for Altawie.com or cause Altawie.com to lose (in whole or in part) the services of our suppliers.



  • Privacy Policy
  • our privacy commitment

    We are a part of  V.I.P. HOLDING INC , which includes www.altawie.com Altawie  and www.altawie.com brands. We are committed to respecting your privacy and recognizing your need for appropriate protection and management of personally identifiable information you share with us (the phrases 'personally identifiable information" or "personal information" mean any information by which you can be identified, such as your name, address, telephone number, etc.). The purpose of this privacy policy is to inform you what personally identifiable information or personal information we may collect from you when you visit our web site, how we use such information, and the choices you have regarding our use of, and your ability to review and correct, the information.
    As part of our commitment to your privacy, Altawie brands support and adhere to the guidelines and practices adopted by the Direct Marketing Association's "Privacy Promise to American Consumers." We have agreed to (1) provide customers with notice of their ability to opt out of information rental, sale exchange with other marketers: (2) honor customer requests not to share their information with other marketers and (3) honor customers' request not to receive mail, telephone or other solicitations from Altawie

    what information is collected

    In general, you can visit many of our web pages without telling us who you are or revealing any personal information about yourself. For each visitor to our web page, our web server automatically recognizes only the consumer's domain name, but not the e-mail address (where possible). We may track the Internet domain address from which people visit us and analyze this data for trends and statistics, but individual users will remain anonymous, unless you voluntarily tell us who you are.

    There may be times (such as when you purchase or order a product, subscribe to service, register to receive catalogs, or to participate in contests, or promotions etc) at which we ask you to provide certain information about yourself such as your name, shipping/billing address, telephone number, email address, credit card information, birth date, gender, occupation, personal interests, etc. We also maintain a record of your online product purchases. Whether or not to provide such information is completely your own choice. But if you choose not to provide this information we request, you may be unable to purchase products, or access certain services, offers and content on our website.

    using information about you

    Your e-mail information is not shared with other organizations for commercial purposes. We do not collaborate with or have special relationships with any ad server companies. We use the personally identifiable information you provide for internal purposes, such as confirming and tracking your order, subscription or registration, analyzing tends and statistics, informing you of our new products, services and offers, and providing you with information from and about Altawie INC  brands. To serve you better, we may combine information you give us online.

    Occasionally, we make our mailing list available to carefully selected companies whose products and services maybe of interest to our customers. If you do not wish to receive such mailings, you can, have your name put on our do-not-share list by calling us at the number provided above, writing to us at the below address. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations. Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.

    We may contract with companies or persons to provide certain services including credit card processing, shipping, data management, promotional services, etc. We call them our Service Providers, which may be located in the United States or throughout the world. We provide our Service Providers with the information needed for them to perform these services. We also ask our service providers to confirm that their privacy practices are consistent with ours.

    In the course of processing your information, it may be necessary to disclose or transfer your personal information to our parent company, or to others in the event of the following circumstances: if Altawie is merged or acquired by another company; to comply with legal or regulatory requirements or obligations in accordance with applicable law or court order; or in case of emergency such as to safeguard the life, health, or property of an individual.

    By providing your personal information to www.altawie.com, you authorize Altawie INC, and its parent, affiliated and subsidiary companies: to collect, process and use your personal information for lawful,Altawie INC business related purposes; to store your personal information at and transmit it to various locations throughout the world, either directly or through our third party vendors, whether within your country of residence, the United States, or elsewhere.

    editing information about you

    If you prefer not to receive information from us, or wish to correct your information, please let us know by: 

    E - mail us at  altawie@altawie.com

     Attention: Customer Service

     

     

    cookies Our website uses 'cookies'. A cookie is a small amount of data that is sent to your browser from a web server and stored on your computer's hard drive. Generally, we use cookies to record session information, such as items that consumers add to their shopping cart. You can generally set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it.

     security

    We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.
    Unfortunately, however, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee or warrant the security of any information you transmit to or from our website, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems

     policy changes

    From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our web site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our web site periodically.

    your feedback

    To help us improve our privacy policy and practice, please give us your feedback. You may email us or write to us at altawie.com, Attention: Direct Marketing Dept.



  • Consumer Agreement
  • limitation of liability

    YOU AGREE THAT IN NO EVENT SHALL Altawie INC, ITS AGENTS, REPRESENTATIVES OR LICENSORS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY USE OF THIS SITE OR THE PERFORMANCE OR NON-PERFORMANCE BY Altawie INC OR ANY THIRD PARTY PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THIS SITE.

    You agree to indemnify and hold Altawie INC  and its subsidiaries, affiliates, officers, directors, agents and employees harmless from any claim or demand, including reasonable attorney's fees, made by any third party due to or arising out of Your breach of these terms and conditions or Your violation of any law or the rights of a third party.Altawie 's INC failure to act with respect to a breach by You or others does not waive its right to act with respect to subsequent or similar breaches.



  • Shipping & Delivery
  • Altawie.com offers FREE STANDARD SHIPPING on all U.S. merchandise orders $25 and over (excluding taxes). For shipments totaling less than $25 there is a delivery charge of $5.95 OR LESS for UPS Ground  $6.95 or LESS . Our standard shipping option is USPS FIRST CLASS MAIL. Orders over $25 always ship for free—no promotion code needed. 

    Residents of Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands . We cannot guarantee timely shipping to these locations.

    SHIPPING TIME : 3 DAYS.

    For orders placed after midday on Tuesday 20th December we cannot guarantee delivery before Christmas ,but you can contact us to discuss a potential order General Delivery Times. 212-464-7756

    Monday - Friday.
    USPS delivers Monday - Saturday.

    UPS work on standard business days (Monday-Friday), and do not deliver on Saturday or Sunday. Please do not include the day that your package ships when calculating delivery days in transit.

    It is aLTAWIE goal to find the best shipping for our customers. With each order a a ALTAWIE calculates the cheapest carrier and passes the savings on to you.

    If you would like to specifically ship using another carrier or specify a Saturday delivery, please contact Customer Service at 212-464-7756



  • International
  • International orders are subject to additional shipping and handling charge is (minimum International Shipping Charges $5 and up)

    Vip guests free shipping

    Additional taxes and customs charges are the responsibility of the customer.

    Customs and import duties are the responsibility of the customer. These charges vary and are charged when your package reaches its destination country.

    We recommend that customers contact their local customs office for details on how these charges are assessed and applied.

    Packages that are returned due to unpaid duties and customs will be charged an additional shipping fee.



  • Sales Tax
  • We are required to collect sales tax for deliveries to the following  states : NY. Application of sales tax may be subject to change.



  • Warranties
  • YOU AGREE THAT IN NO EVENT SHALL Altawie Inc, ITS AGENTS, REPRESENTATIVES OR LICENSORS BE LIABLE TO YOU OR ANY OTHER PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY USE OF THIS SITE OR THE PERFORMANCE OR NON-PERFORMANCE BY Altawie Inc OR ANY THIRD PARTY PROVIDERS OF PRODUCTS OR SERVICES RELATED TO THIS SITE.

    The company guarantees authentic products and european quality required standard. Due to FDA requirements and for health reasons, we are unable to accept returns or exchanges on any cosmetics, samples, brushes, or jars. This allows us to offer our premium quality mineral cosmetics at an affordable price and helps to ensure our customers will always receive the highest standards in product safety.We carefully package and inspect each item before we ship them out to you.

    Cosmetic made for or in  European Union are safer as they confirm to their higher standards of cosmetic manufacturing.

    ATTN:

    The statements on the www.altawie.com website are not meant to take the place of medical advice for any symptoms. Although essential oils have been used effectively for centuries, Altawie accepts no liability for any adverse reactions you may experience. If pregnant, suffering from a medical condition, or taking medication, please consult a health care practitioner before using any product containing essential oils. Please discontinue use if sensitivity occurs.



  • Return Policy
  • If you are not completely satisfied with a Altawie.com purchase or gift for any reason, please return it for a full refund.

    We regret that we are unable to refund your original shipping charges unless the return was a result of our error.

    When you return your purchase toAltawie.com by mail within 60 days of purchase date, you will receive a full refund to your credit card for the price of the item(s).

    Items received more than 90 days after the purchase date may not be returned is unable to offer exchanges by mail.

    HOW return your items(s):

    Include your name, e-mail address, and phone numbers so that we can contact you, if necessary.

     pack your return in a well-padded envelope or box to prevent damage in transit.

    We are currently unable to offer a pre-paid merchandise return label .

    You will receive an email confirmation when your return is processed.

    It takes up to 30 days to process the return and credit your account, or to issue an online store credit if you are a gift recipient. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service.
    Please call  212-464-7756 or send us e- mail altawie@altawie.com

    1. What if I try something on, can I still return it?

    We understand your need to try on your new fitness footwear or try on that new piece of fashion wear. We are unable to return excessively worn items. If you are not happy with the product(s) or they don't fit, please return them in the original packaging.

    Altawie.com cannot accept returns on open cosmetics, fragrances, worn garments/footwear, sale items, 'as is' items and individual items from a purchased set.( full refund guaranty)



  • Store Hours
  • Standard business days (Monday-Friday).

    Hours : 10 am - 8 pm

     



  • Miscellaneous
  • Altawie.com has been offering today's best quality beauty and fashion product at reasonable prices for nearly five years. We are an Internet-based clothing retailer that understands the value of offering our customers the best for less. Our online store means that our overhead costs are low. In turn, we are able to pass the savings along to you. We are able to spend more time finding the best fashions from the world's top designers, and offering unbeatable customer service, and spend less time worrying about overhead costs. Because we are a smaller company than major retail chains, we have the freedom to select only the best cutting edge and current fashions. Altawie Boutique carries different type of makeup such as: powders, perfumes, lipticks, lip gloss, lip liner, lip plumper, lip balm, lip primer, nail polish, eye makeup (eyeshadow, eyeliner, eyebrow pencil, eyebrow powder, mascara, eyeshadow base), makeup removers, foundation, rouge, blush or blusher, bronzer, concealer and many other types makeup of products. We sell popular drug store cosmetics ( Revlon, Almay, Physicians Formula, NYX, Palladio, Millani, Bourjois, Jane, Sonia Kashuk ) and other high end brands (Urban Decay, Too Faced, MAC, Benefit, Smashbox, NARS, Lancome and more )at discount. You can save up to 50% off retail prices on most of the makeups that we carry. We carry different shades of cosmetics for different type of skin colors or occasions. Our cosmetics are 100% authentic purchased directly from the distributor/manufacturer. We inspect our cosmetics before we ship them out and we pack the cosmetics securely to make sure you receive the cosmetics in good condition. Our unique line of apparel and accessories come from designers worldwide. We insist that our designers and tailors use only the finest eco-friendly materials that allow you to show-off your inimitable style with a clear-conscience. Our small staff ensures that you will be treated with the utmost respect and care any time you contact customer service. To us, every customer counts! Everything we sell is covered by a 100% money back satisfaction guarantee. Browse through our website to view different swatches of cosmetics and don't forget to sign up for our mailing wish to receive promo/ discount codes to save even more. We ship within 3 business days (up to 4 business days during promotion). Now, you know where to buy cosmetics online. If for any reason you are unsatisfied with your purchase, just return your purchase within 14 days for a full refund. We even pay for shipping! Shop with confidence. Our sight is SSL secured, guaranteeing you a safe, convenient way to shop. Your credit card information is safe and secure. And, we NEVER share personal information with any third party vendors. What does this all mean? You can count on Altawie.com for a safe hassle-free shopping experience...every time! We don't carry anything that is out of date or of lower quality. We believe that every woman deserves to look her best!You can reach our customer service department by e-mail or telephone. Our representatives are available to answer your phone calls during normal business hours. Please have your order confirmation number ready to assist us in serving you. The company guarantees authentic products and european quality required standard. Due to FDA requirements and for health reasons, we are unable to accept returns or exchanges on any cosmetics, samples, brushes, or jars. This allows us to offer our premium quality mineral cosmetics at an affordable price and helps to ensure our customers will always receive the highest standards in product safety.We carefully package and inspect each item before we ship them out to you. Cosmetic made for or in  European Union are safer as they confirm to their higher standards of cosmetic manufacturing.

     

    • I received an email confirmation, why was my order not processed?

    We're sorry to say, but even obsessive-compulsive beauty geeks like us sometimes experience computer glitches. (And no, it's not because we're sitting around, painting our nails.) We, like any technology-dependent company, have the odd 'crash', the random 'black hole', and the occasional printer paper debacle. If we do discover that we have a problem processing your order (and we hope that we'll discover it before you discover it), we will send an email to explain what happened, and let you know what your options are. We apologize in advance for any inconvenience that an unprocessed order might cause.

    • processing returns

    Why does it take so long to process a return if I pay extra to send my return by FedEx or UPS ?

    In the ALTAWIE INC, product returns are processed on a weekly basis, so that we can have our 'swap' specialists take care of every package personally. (We want to understand what you returned, why you returned it, the reason you didn't want it...)


    If for some reason you do need a return processed right away, you can contact Customer SERVICE, and we'll do our best to accommodate your request. (Of course, if we haven't yet received your return, we won't be able to credit it back to your card.) If you are in a rush for an item you wanted as an exchange, your best bet is to place a new order with us for the item in question, knowing that your returned item will be credited once we process the received package.

    • backorders

    What if not all of the items I want are backordered?

    If your order contains both in-stock and backordered items, the in-stock items will ship first (we know a bit of beauty is better than no beauty at all), and the backordered item(s) will ship as they become available. And of course, because the blame for backordered item(s) falls squarely on our super-soft shoulders, you'll only pay one shipping fee for orders sent in multiple shipments.

    ATTN:

    The statements on the www.altawie.com website are not meant to take the place of medical advice for any symptoms. Although essential oils have been used effectively for centuries.  Altawie accepts no liability for any adverse reactions you may experience. If pregnant, suffering from a medical condition, or taking medication, please consult a health care practitioner before using any product containing essential oils. Please discontinue use if sensitivity occurs.

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